Legal
Terms & Conditions
These terms apply to all transport services provided by Raja Roadlines Private Limited. By booking with us, you agree to the following terms.
01 Booking & Acceptance
All bookings are subject to vehicle availability and confirmation by Raja Roadlines Private Limited. A booking is confirmed only after the rate, route and vehicle type are agreed in writing, by call, or on WhatsApp.
02 Consignor Responsibilities
The consignor must give correct details of the goods, weight, value and destination, along with valid documents such as invoice and e-way bill.
Goods must be properly packed for road transport. We are not responsible for loss or damage caused by poor packing or incorrect declaration.
03 Prohibited Goods
We do not carry illegal, banned, explosive or hazardous goods unless agreed in advance with required permits. The consignor will be fully liable for any such goods booked without disclosure.
04 Freight & Payment
Freight charges are as per the agreed quote. Toll, loading/unloading, detention and other extra charges will be billed as applicable unless included in the quote.
Payment terms (advance, to-pay or credit) will be as agreed at the time of booking. Delayed payments may attract additional charges.
05 Transit Time & Delays
Delivery timelines are estimates. We are not liable for delays due to weather, road conditions, strikes, accidents, government checks or other events beyond our control.
06 Liability & Insurance
Our liability for loss or damage is limited as per the Carriage by Road Act, 2007 and the terms mentioned on the lorry receipt. We recommend that consignors insure high-value goods. Goods insurance can be arranged on request.
07 Detention
If the vehicle is held at loading or unloading point beyond the agreed free time, detention charges will apply per day.
08 Jurisdiction
All disputes are subject to the jurisdiction of courts in Raigarh, Chhattisgarh only.
Legal
Privacy Policy
Raja Roadlines Private Limited respects your privacy. This policy explains what information we collect through our website and services, and how we use it.
01 Information We Collect
When you contact us or make an enquiry, we may collect your name, mobile number, email, company name, pickup and drop locations, and details about your goods.
02 How We Use Your Information
We use your information only to reply to enquiries, prepare quotes, arrange and track shipments, share trip updates, and issue invoices.
03 Sharing of Information
We do not sell your personal information. We share details only with our drivers, partners and authorities when needed to complete your shipment or when required by law.
04 WhatsApp & Phone Communication
Enquiries and tracking requests from this website open WhatsApp on your device. Messages you send are handled under WhatsApp’s own privacy policy, and our team uses them only to serve your request.
05 Data Security
We take reasonable steps to keep your information safe. However, no method of transmission over the internet is 100% secure.
06 Your Rights
You can ask us to update or delete your information at any time by writing to rajaroadlines@zohomail.in.
07 Contact
For any privacy questions, contact Raja Roadlines Private Limited at rajaroadlines@zohomail.in or +91 9993133786. Address: Anil Garg Petrol Pump, Taraimal, PO: Gerwani Ambikapur Road, Raigarh Chhattisgarh – 496001